EXCHANGE AND RETURNS:

RETURNS & EXCHANGES

Alaye by Almas accepts Returns and Exchanges in the following instances:

1. Product (s) delivered is inaccurate than the one ordered

2. Product (s) delivered is damaged on receipt

3. Product (s) delivered do not fit

In all the cases above, please be advised:

The product being returned for exchange should be in unused condition, with its original tags intact.

1. Product (s) delivered is inaccurate than the one ordered

If the product delivered is incorrect, we can either do an exchange or can issue you a credit note which you can redeem against a purchase from alayebyalmas within the next 07 days.

The shipping costs for returning the product purchased for exchange will be borne by the ML team in this case.

2. Product (s) delivered is damaged on receipt

If the product delivered is damaged on receipt, we can either do a product replacement or we can issue you a credit note which you can redeem against a purchase from alayebyalmas.com within the next 07 days. 

The shipping costs for returning the product purchased for exchange will be borne by the ML team in this case.

3. Product (s) delivered do not fit

a) The customer ordered a standard size from our website

If the product delivered has sizing issues, we can either do a size exchange or can issue you a credit note which you can redeem against a purchase from alayebyalmas.com within the next 07 days.

The shipping costs for returning the product purchased for exchange will be borne by the customer. We don’t accept more than 1 size exchange for the same outfit.

Note: We don't allow exchanges on Eid & Sale items.

EXCHANGE PROCESS

After communicating with customer care in the link provided below, please take the following steps to exchange:

·         Pack your return securely, in the original package if possible.

·         Courier the parcel back to us: